Sec. 14-65f. (Formerly Sec. 14-65b). Motor vehicle repairs, written or oral authorizations. Estimates. Claims.
Sec. 14-65f. (Formerly Sec. 14-65b). Motor vehicle repairs, written or oral authorizations. Estimates. Claims. (a) Prior to performing any repair work on a motor
vehicle, a motor vehicle repair shop shall obtain a written authorization to perform the
work, on an invoice signed by the customer, which includes an estimate in writing of
the maximum cost to the customer of the parts and labor necessary for the specific job
authorized. A repair shop shall not charge for work done or parts supplied without a
written authorization or in excess of the estimate unless the customer gives consent
orally or in writing.
(b) If the repair shop is unable to estimate the cost of repair because the specific
repairs to be performed are not known at the time the vehicle is delivered to the repair
shop, the written authorization required by this section need not include an estimate of
the maximum cost of parts and labor. In such a case, prior to commencing any repairs,
the repair shop shall notify the customer of the work to be performed and the estimated
maximum cost to the customer of the necessary parts and labor, obtain the customer's
written or oral authorization and record such information on the invoice.
(c) If, during the course of performing repair work, the repair shop discovers that
repairs other than those authorized are needed or that the cost of authorized repairs will
exceed the estimate, the repair shop shall not proceed with the repairs without first
obtaining the customer's additional written or oral consent and recording such information on the invoice.
(d) No repair shop shall have a claim against a motor vehicle for repairs, other than
for repairs actually performed and authorized, in an amount greater than that authorized
by the customer under the provisions of sections 14-65e to 14-65j, inclusive.
(e) If a motor vehicle is delivered to a repair shop at a time when the shop is not
open for business, the authorization to repair the vehicle and the estimate of the cost of
parts and labor may be given orally but shall be recorded on the invoice.
(f) Unless requested by a customer, the requirement for a repair shop to furnish an
advance written estimate shall not apply to repair work for which the total cost for parts
and labor is less than fifty dollars.
(P.A. 75-550, S. 1; P.A. 80-425, S. 2; P.A. 96-167, S. 12.)
History: P.A. 80-425 revised provisions to require authorization to perform work, replacing previous provisions re
information to be supplied upon customer's request re estimates of repairs and added Subsecs. (b) to (f); Sec. 14-65b
transferred to Sec. 14-65f in 1981; P.A. 96-167 amended Subsec. (a) to require written authorization to be on an invoice
and Subsecs. (b), (c) and (e) to require repair shop to record various information on the invoice.
See Sec. 14-65l re notice to be included in appraisals or estimates for repairs.
See Sec. 14-65m re written acknowledgment required from consumer for motor vehicle repairs.
Subsec. (a):
Cited. 11 CA 168.