231D.9 - COMPLAINTS AND CONFIDENTIALITY.
231D.9 COMPLAINTS AND CONFIDENTIALITY.
1. A person with concerns regarding the operations or service
delivery of an adult day services program may file a complaint with
the department. The name of the person who files a complaint with
the department and any personal identifying information of the person
or any participant identified in the complaint shall be kept
confidential and shall not be subject to discovery, subpoena, or
other means of legal compulsion for its release to a person other
than employees of the department involved in the investigation of the
complaint.
2. The department shall establish procedures for the disposition
of complaints received in accordance with this section. Section History: Recent Form
2003 Acts, ch 165, §9; 2005 Acts, ch 61, §8, 17; 2007 Acts, ch
215, §195
Referred to in § 231D.12