35-A §805. Complaint procedures
Title 35-A: PUBLIC UTILITIES HEADING: PL 1987, C. 141, PT. A, §6 (NEW)
Part 1: PUBLIC UTILITIES COMMISSION HEADING: PL 1989, C. 502, PT. A, §123 (RP)
Chapter 8: COLLECTION FOR AUDIOTEXT SERVICE CHARGES HEADING: PL 1991, C. 524, §6 (NEW)
§805. Complaint procedures
1. Review for compliance with standards. When a consumer disputes a charge for audiotext services, the collecting utility, if responsible for billing for audiotext services, must either delete the charges from the customer's bill for basic telephone service or investigate and in good faith attempt to resolve the dispute. At a minimum, "investigate and in good faith attempt to resolve the dispute" means that the collecting utility, if responsible for billing audiotext services, must require the provider or carrier to demonstrate compliance with applicable rules of the Federal Communications Commission and any applicable rules adopted by the Attorney General pursuant to the Maine Unfair Trade Practices Act.
[ 1991, c. 524, §6 (NEW) .]
2. Compliance with commission rules. The collecting utility must observe complaint procedures established by applicable commission rules.
[ 1991, c. 524, §6 (NEW) .]
3. Access to records. Collecting utilities shall afford reasonable access to all records and documents relating to consumer complaints to the commission and to the Attorney General upon request.
[ 1991, c. 524, §6 (NEW) .]
SECTION HISTORY
1991, c. 524, §6 (NEW).