660.620. Office of advocacy and assistance for senior citizens established in office of lieutenant governor, duties and procedure.
Office of advocacy and assistance for senior citizens established inoffice of lieutenant governor, duties and procedure.
660.620. 1. There is hereby established an "Office of Advocacy andAssistance for Senior Citizens" within the office of lieutenant governor.
2. The senior citizen advocate shall coordinate activities with thelong-term care ombudsman program, as defined in section 660.600, oncomplaints made by or on behalf of senior citizens residing in long-termcare facilities.
3. The senior citizen advocate shall conduct a suitable investigationinto any actions complained of unless the senior citizen advocate findsthat the complaint pertains to a matter outside the scope of the authorityof the senior citizen advocate, the complainant has no substantive orprocedural interest which is directly affected by the matter complainedabout, or the complaint is trivial, frivolous, vexatious or not made ingood faith.
4. After completing his investigation of a complaint, the seniorcitizen advocate shall inform the complainant, the agency, official oremployee of action recommended by the senior citizen advocate. The seniorcitizen advocate shall make such reports and recommendations to theaffected agencies, the governor and the general assembly as he deemsnecessary to further the purposes of sections 660.620 and 660.625.
5. The senior citizen advocate shall, in conjunction with thedivision of senior services, act as a clearinghouse for informationpertaining to and of interest to senior citizens and shall disseminate suchinformation as is necessary to inform senior citizens of their rights andof governmental and nongovernmental services available to them.
(L. 1992 S.B. 676 § 1 Adopted by Referendum, Proposition C, November 3, 1992, A.L. 2005 H.B. 681)