4927.17 [Effective 9/13/2010] Notice of rates, terms or conditions of service; contact information to be provided on bills and notices.
4927.17 [Effective 9/13/2010] Notice of rates, terms or conditions of service; contact information to be provided on bills and notices.
(A) Except as provided in sections 4927.07 and 4927.12 of the Revised Code and, if applicable, under rules adopted by the public utilities commission for the pilot program for community-voicemail service created in S.B. 162 of the 128th general assembly, a telephone company shall provide at least fifteen days’ advance notice to its affected customers of any material change in the rates, terms, and conditions of a service and any change in the company’s operations that are not transparent to customers and may impact service.
(B) A telephone company shall inform its customers of the commission’s toll-free number and e-mail address on all bills and disconnection notices and any residential customers of the office of the consumers’ counsel’s toll-free number and e-mail address on all residential bills and disconnection notices.
Added by 128th General Assembly File No. 43, SB 162, § 1, eff. 9/13/2010.