4-3-5303 - Duties of task force.
4-3-5303. Duties of task force.
The task force shall:
(1) Review quality management processes in the private sector to determine how these programs could be implemented in state government;
(2) Review total quality management processes established in other state governments and determine how they are organized and how they are being implemented;
(3) Review the state processes that may act as barriers for implementing a quality service process; and
(4) Develop a plan for implementation that would incorporate the principles of quality service for state government, including customer service, performance measurements, employee participation, recognition, training, top management commitment and continuous improvement.
[Acts 1992, ch. 774, § 3.]