31A-2-215 - Consumer education.
31A-2-215. Consumer education.
(1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educateconsumers about insurance and provide consumer assistance.
(2) Consumer education may include:
(a) outreach activities; and
(b) the production or collection and dissemination of educational materials.
(3) (a) Consumer assistance may include explaining:
(i) the terms of a policy;
(ii) a policy's complaint, grievance, or adverse benefit determination procedure; and
(iii) the fundamentals of self-advocacy.
(b) Notwithstanding Subsection (3)(a), consumer assistance may not include testifying orrepresenting a consumer in any grievance or adverse benefit determination, arbitration, judicial, orrelated proceeding, unless the proceeding is in connection with an enforcement action broughtunder Section 31A-2-308.
(4) The commissioner may adopt rules necessary to implement the requirements of thissection.
Amended by Chapter 308, 2002 General Session